Shipping & Delivery
DELIVERY OF LOG CABIN TO CURBSIDE ONLY. OUR STANDARD FORM OF DELIVERY IS HAND OFF-LOAD.WE REQUIRE A MINIMUM OF TWO ABLE-BODIED PEOPLE TO ASSIST WITH OFF-LOADING. The customer is also recommended to have a wire cutter to cut through the metal strapping. ACCESS MUST BE AVAILABLE FOR A NORMAL TRUCK ALLOWING A WIDTH OF 10 feet AND A LENGTH OF 30 feet. CRANE/HI-AB OFF-LOAD IS AVAILABLE AT ADDITIONAL CHARGE. DELIVERY WITHIN NORMAL WORKING HOURS. OTHER DELIVERY TIME SHOULD BE AGREED ADDITIONALLY. THE CUSTOMER PAYS ANY EXTRA DELIVERY COSTS INCURRED BY REQUESTING EITHER WEEKEND DELIVERY OR OUT OF HOURS DELIVERY (THESE PRICES CAN BE QUOTED UPON REQUEST).
We do all the best to get your product delivered as soon as possible, but delivery term depends on goods availability in stock Once your order is placed we will contact you and confirm the exact delivery time.
Whilst we agree to use all reasonable endeavors to ensure that delivery is made around the delivery time advertised, you will acknowledge that actual delivery is often via third party suppliers and carriers and can therefore be delayed by conditions beyond our control. Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the delivery address and your daytime contact telephone number and e-mail address so we can notify you in the event of a delivery problem.
When the delivery arrives:
Delivery will be deemed as successfully made once the product has arrived at the address specified. Products may be left at the delivery address without the recipient's permission except where third party suppliers require signed confirmation or the recipient has expressly requested products not be delivered in their absence. Products will be deemed your responsibility once you, your agent or the intended recipient has received them. Any loss or damage to the products shall then be at your own risk.
In case of delivery to certain locations such as hospitals, airports, hotels, ships and other business premises, the signature of any person authorized to accept delivery on behalf of the organization shall be accepted as proof of delivery. Should delivery be refused at the delivery address, and re-requested for another date, we may charge for the second delivery, since we met our delivery obligations with the initial delivery attempt. It is the recipients responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Shortages must be noted on the consignment note where possible. You should notify us of the shortages within 10 days of delivery. If packing looks damaged on delivery we recommend the contents are inspected before accepting and signing the delivery note. Please bear in mind that not all building parts will fit through a standard doorway or go round corners.
Please compare the dimensions of parts and make sure your site access is adequate. We can provide package dimensions if required upon request.
Please sign on the delivery documents when checking all goods.